Complaints or difficulties

We aim to resolve any complaint you have about the service we have given you as quickly as possible. Please ask for a copy of our Complaints Procedure if you do not already have a copy.

Address: Office 5A
Fergyspace
Northumberland Business Park West
Cramlington
Northumberland
NE23 7RH

Telephone: 0191 6053710
Mobile: 0758 4412316
E-mail: Sue@toomeylegal.co.uk

If you have a complaint we have a full, free and comprehensive Complaints Procedure, a full copy of which can be obtained from Sue Shaw Toomey. In addition, if you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet out liability in full, you may be entitled to claim from the Compensation fund administered by the CLC (from whom details can be obtained).

If, after following the firm’s Complaints Procedure, you remain dissatisfied with any aspect of our handling of your complaint, you may contact the Legal Ombudsman to ask him to consider the complaint further:-

Legal Ombudsman at www.legalombudsman.org.uk, tel: 0300 555 0333, or by post to PO Box 6806, Wolverhampton, WV 1 9WJ.

Your complaint can be referred to the Ombudsman at any time up to 6 months after receipt of our written response to your complaint.
If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet the liability in full, you may be entitled to claim from the compensation fund administered by the Council for Licensed Conveyancers (further details at www.conveyancer.org.uk) Alternative complaints bodies exist such as ProMediate (www.promediate.co.uk) tel: 0203 621 3908, should both you and our firm agree.

Our Regulator
We are regulated by the Council For Licensed Conveyancers (CLC). You can find full details of the CLC Regulations at www.clc-uk.org. We are insured by insurers who have joined the CLCs Participating Insurers Agreement, such as the Society of Licensed Conveyancers Policy Scheme. We are neither qualified nor insured to advise you on your financial arrangements, the structure of the property, the tax implications, or other aspects of the law that is not directly related to conveyancing. You will need to instruct an appropriate specialist if you need advice you on these areas, such as a Financial Adviser, Surveyor, or Tax Adviser.

The Society of Licensed Conveyancers is the professional body representing licensed conveyancers in England and Wales.

Our Team - We have one thing in common with all our clients, the desire to be the best we can be.

Sue Shaw-Toomey
Managing Partner/Director

Kayleigh Richardson
Director

Julie Shackleton
Office Manager

Oreo
Head of Stress
Management